Delivery Charges

  • UK Delivery: £6.00 per order to be sent by 'Special Delivery' service.
  • Europe: £8.00 per order, to be sent by 'International Signed For' service.
  • Rest of the world: £12.00

Delivery services are provided by Royal Mail and require a signature on receipt.
All payments must be cleared before shipment will be made.

 

Ordering online

Orders may be placed through the online shop and paid directly using PayPal and Credit Card.

Once you have placed an order online you will receive a confirmation e-mail at the address you have specified from both PayPal and Ghost and Bonesetter to confirm receipt of your order.

Many items will be dispatched within 3 - 4 working days of receipt of payment. If an item is out of stock an e-mail will be sent to you to advise how long it will take to fulfill your order.

Ghost and Bonesetter jewellery is handmade and mostly made to order; please note that specially commissioned items and jewellery from the Heirloom Collection may take 2 - 4 weeks to deliver, if this is the case, an e-mail will be sent to advise when delivery may be expected.

 

Returns

If you are returning a non-faulty item to us for a refund or credit, the cost of returning the item is your responsibility and postage costs will not be reimbursed.  If you are returning an item which is faulty or sent in error your postage costs for returning the goods will be  refunded as well as your original postage cost when the order was placed, providing we are notified within 7 days of receipt.

The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. We cannot be held responsible for returns that are lost in transit.

All products to be returned must be carefully repackaged in their original packaging and be in an unworn condition.

Commissioned items are non-returnable.

When ordering rings, it is the customer's responsibility to ensure that they have ordered the correct size. A ring ordered in the incorrect size can be re-sized, but this will be subject to a charge.

To arrange a return you will need to contact us within 7 days of receiving your order. Returns are to be back to our studio within 14 day from receiving your order.

Email: shop@ghostandbonesetter.com

In the interests of fraud prevention, your refund will be issued by the same method that you paid within 30 days of receipt of the return.

 

Packaging

All jewellery will be sent in boxes or pouches which provide the necessary protective packaging to ensure your item arrives safely.

 

Prices

Goods are charged at the price shown on the product pages on the date the customer places the order.  Prices are correct at time of publication. Errors and omissions are excepted.  All prices are stated in British Pounds Sterling.

 

Late and lost deliveries

If your delivery has been delayed, then please contact us and we will provide you with the tracking number to enable you to chase it up with the Royal Mail.

We cannot refund or replace lost items until at least 21 working days after the date of dispatch (30 days for international items) this is when the Royal Mail claims items as being lost.

Ghost and Bonesetter cannot be held responsible for goods that are lost or delayed in transit.

 

Privacy Policy

We have created this privacy statement in order to demonstrate our firm commitment to privacy.

When you shop through Ghost and Bonesetter we collect your name, mailing address, e-mail address and credit card details, these details are used for delivery and billing purposes. We may send you information about our products and promotions. Please notify us by e-mail if you do not want to receive such communications.

We do not share any personal information with any third parties.

This site may contain links to other sites. We are not responsible for the privacy practices or the content of such websites.

 

Security

This site has security measures in place to protect the loss, misuse and alteration of the information under our control. All data is protected using the most advanced methods available. We do not store financial information like credit card numbers or personal information on this site.

The copyright and all other intellectual property rights in the content are the sole and exclusive property of

Ghost and Bonesetter.